Returns and Exchanges

At Couture Encore, we strive to ensure that every transaction on our website is seamless. We meticulously handle the delivery of our products and maintain the highest quality standards.

Returns & exchanges are permitted only under specific circumstances. These include instances where the product delivered is incorrect, such as not matching the item in the order confirmation, or if it exhibits a genuine quality or manufacturing defect. In such cases, we will review the issue and, within a specified timeframe (refer to Customer Care below), re-fulfill your order with the same or a similar product.

Given the unique nature of our products, we retain the sole discretion to provide resolutions as we see fit. Each return or exchange request is handled on an individual basis, and we urge you to contact our Customer Care for prompt assistance.

Unfortunately, we cannot accommodate returns & exchanges under any other circumstances. Customers are advised to carefully verify and review their orders, including colors, sizes, quantities, etc., before completing their purchase. No refunds will be issued if the customer provides an incorrect or incomplete shipping address, if there are three failed delivery attempts by our shipping agency, and/or if the package is refused by the recipient.

In the event that you receive a package you believe was damaged in transit, please retain the original packaging (including price tags, invoices, labels, etc.) until our insurance adjuster can survey the damage. Additionally, please indicate details about the damaged merchandise on the delivery receipt instead of simply signing it as 'received.'

DISCLAIMER:
All policies are subject to change without prior notice. In case of any conflict, the Terms & Conditions policy shall prevail.

CUSTOMER CARE:
To initiate a return or exchange for a wrongfully delivered product or report a genuine quality/manufacturing defect in the delivered product, please contact our Customer Care within 48 hours of delivery. Please provide your order number, transaction date, delivery address, and an image of the wrongfully delivered or defective item to our Customer Care team.