FAQs

ORDERS & DELIVERIES

How to Place an Order?

1. Select Your Outfit: Browse our exclusive collection and pick your favorite.

2. Choose Rental Duration: Opt for 3-day, 5-day 7-day or a 10-day rental period.

3. Schedule and Address: Pick your event date and provide your delivery address.

4. Payment and Confirmation: Complete the payment process. You’ll receive an email confirmation, and our team will contact you for custom fitting details.

Rental Duration

3, 5, 7 or 10 Days Only: To ensure a perfect fit and satisfaction, we offer rentals for 3, 5 , 7 or 10 days. We do not provide 1-day rentals to allow adequate time for trying and wearing the outfit.

Reserving Your Dress

Book in Advance: Reserve your outfit up to 12 months prior or at least 21 days before your event.

Physical Store Availability

Exclusively Online: We operate solely online, providing a convenient rental experience.

Delivery Scope

Pan USA Delivery: We manage outfit delivery and return across the USA.

Rental Period Extension

Contact for Extension: Need more time? Email hello@couturencore.com for a rental extension at an additional cost.

Purchasing a Rental

Love It Enough to Keep?: If you’re interested in buying a rental piece, email hello@couturencore.com for availability and purchase details.

Returning Your Outfit

Hassle-Free Return: Place the outfit in our provided packing and box and send it back using the prepaid shipping label provided.

Payment Methods

Secure Online Payment: Pay via credit card, debit card, or net banking at the time of order placement.

SECURITY DEPOSIT

Reason for Security Deposit

Protecting Against Damages: The deposit covers potential accidental damages, refundable post quality check upon return.

Handling Irreparable Damages

Damage Fee: If significant damage occurs, we assess on a case-by-case basis, potentially leading to a fee.

 FIT & HYGIENE

Ensuring Perfect Fit

Custom Fit Assurance: We contact you for measurements to ensure a tailored fit for your selected outfit.

Hygiene Standards

Professional Cleaning: All outfits undergo professional dry-cleaning, sanitization, and quality checks before dispatch.